Terms and Conditions
There is no monthly or annual fee for SliQ Invoicing Lite or SliQ Invoicing Plus.
The unlock code we email you after a purchase will permanently unlock the version of SliQ you purchased. After purchasing you are entitled to download any further release of the same package with a minor version change, e.g. if you SliQ Invoicing Plus 3.0, you are entitled to download 3.1, 3.2 and so on, but version 4.0 would require you to buy an upgrade. Please keep a copy of the installable you download or purchase a backup on CD as we remove older versions from our site one year after issuing an upgrade.
Each purchase entitles one person to use SliQ Invoicing on 2 computers. If you want to run SliQ on more computers or more than one person needs a license, please contact us at firstname.lastname@example.org for a bulk purchase discount price.
See also the End User License Agreement.
This license ("EULA") is a legal agreement between you and SliQTools for all software downloaded from this website. The software product includes any associated media, documentation, binaries and redistributables ("SOFTWARE"). By installing, copying or possessing this product you agree to be bound by the terms of this EULA. If you do not agree to any of the terms in this license document you must destroy all copies of the SOFTWARE in your possession.
The computer programs downloaded from this site continue to be a property of SliQTools. The computer programs are also subject to copyrights, and as such are subject to a full protection thereof.
You must not use the programs in any manner somehow jeopardizing or violating the manufacturers' copyrights. Particularly, it is prohibited to make copies thereof (with the exception of making copies to be used as a backup). In addition, you must not reproduce the programs, change it, modify it, decompile it, transfer it from a mechanical code, reanalyze it or create any deduced works therefrom by processing. All explicitly non-granted rights are reserved. Any copy of the programs you have been permitted to obtain based hereon must contain a complete copyright and other notices provided at the original duplicate.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This license is subject to change without notice in future updates to the SOFTWARE and such changes will be binding on any future licenses entered into between SliQTools and you.
SliQTools provide free support by email and remote desktop where required for one month after purchase for SliQ Invoicing Lite. See Support Limits below.
For SliQ Invoicing Plus, we provide free support by email and remote desktop where required for one year. See Support Limits below.
After your access to email support finishes you can still continue to use our online knowledgebase for self support. We regularly update the knowledgebase to include answers to common questions.
If you contact us by email we will normally respond within 12 hours.
95% of requests are answered within 24 hours during normal business hours in the UK (9am to 5pm Monday to Friday). Only if we cannot resolve your problem efficiently by email or remote support will we provide telephone support.
Before contacting us please read our support page. The support page provides answers to frequently asked questions as well as a link to our online help file. The information shown on these pages may be enough to answer your questions.
We will not respond to any emails that are written in an abusive or aggressive manner.
For a purchase of SliQ Invoicing Lite we limit support to a maximum of 20 minutes of our support technician's time or a maximum of 2 separate emails or 1 remote support session. This means that if you send us more than two support requests by email or require more than 1 remote support session or the total time spent addressing your queries is more than 20 minutes, we reserve the right to request that a support ticket is purchased on our sales page for us to provide further support.
For a purchase of SliQ Invoicing Plus we limit support to a maximum of 45 minutes of our support technician's time or a maximum of 4 separate emails or 1 remote support session. This means that if you send us more than four support requests by email or require more than 1 remote support session or the total time spent addressing your queries is more than 45 minutes, we reserve the right to request that a support ticket is purchased on our sales page for us to provide further support.
When providing support, our staff will do their best to reasonably resolve an issue but we cannot guarantee to solve all issues.
We can only provide support related to our products. We cannot provide support or advice on setting up your computer or operating system.