Support

SliQTools provides free support to customers via email. The section below answers the most commonly asked questions by our customers.

If the sections below do not provide the information you need, please send your queries and comments to support@sliqtools.co.uk.

Online Help

The latest version of the SliQ Invoicing and Quoting help file is available here. The help file is comprehensive and should answer most of your questions.

Frequently Asked Questions

This section lists answers to commonly asked questions. click on a question to read the answer.

The Answers

Question: What are the minimum system requirements for SliQ Invoicing and Quoting?

SliQ Invoicing and Quoting will run on any PC on which Windows XP or Vista is installed. Windows XP and Vista have quite meaty system requirements. These requirements will satisfy SliQ Invoicing and Quoting.

The minimum supported screen resolution is 1024 * 768.

Question: Will SliQ Invoicing and Quoting work on Vista?

Yes. SliQ Invoicing and Quoting is tested for Windows XP and Windows Vista.

Question: I’ve downloaded the trial copy, where do I get the full version of the package?

The trial copy of SliQ Invoicing and Quoting is the full version. You do not need to download another package, all you need to do is purchase an unlock code and enter it into the registration dialog displayed when you start SliQ.

Question: Is there any easy way I can get my existing customer or product data into SliQ Invoicing and Quoting?

Potentially. If you have an existing set of customer data (in Excel or on handwritten invoices for example) we may be able to help you enter or import the data. Contact sales@sliqtools.co.uk to discuss your requirements.

Question: How many items can I create with SliQ Invoicing and Quoting?

As many as your system resources will allow. We test SliQ Invoicing and Quoting with a combined total (invoices + quotes + credit notes) of up to 10,000 items. This gives reasonable performance on a 2GHz PC with 1Gb of RAM. However we recommend that you take advantage of the housekeeping functions when backing up data and remove very old items to keep performance speedy.

Question: For how long am I entitled to support?

If you have purchased an unlock code, you are entitled to unlimited free support by email: support@sliqtools.co.uk.

If you have not purchased an unlock code, we still provide support via email during the 60 day trial period as we value your feedback and want to encourage you to purchase.

Question: Can I sell my copy?

You cannot lawfully sell your licence to another person or business.

Question: Do I get updates for free?

You are entitled to a free version (by download) of the latest version with the same major number, e.g. if you originally purchased an unlock code for 1.3 then you will be entitled to version 1.4, 1.5 etc. Version 2 would be a major update and would not be available to you for free.

Question: There’s been a new release, how do I get a copy?

We email customers who have purchased unlock codes whenever there has been a new release that they are entitled to install for free. The email will usually contain a link to the new release. However, you can always download and install the trial copy from our website. Your existing installation will be upgraded and the new version will automatically work with your existing unlock code.

Question: How can I recover an item I mistakenly deleted?

SliQ Invoicing and Quoting automatically makes a backup of your current data the first time you open the package PER DAY. For example if you open SliQ at 10 o’clock, 2 o’clock and 3 o’clock, SliQ will have created a single backup of your data at 10 o’clock prior to any changes you made. SliQ will keep up to 20 such backups in the folder:

My Documents\SliQ\AutoBackup

If you deleted something you didn’t mean to, you can restore from the auto-backup. Remember though that SliQ will replace ALL your current data with the data from the backup.

Note: We strongly recommend you make your own backups to a different computer, CD etc. in case of computer/ hard drive failure.

Question: Why is my Outlook 2007 email text stripped out of my message when I send?

Some anti-virus programs are known to have problems with Outlook 2007, e.g. AVG Anti-Virus. In some cases the problem can be rectified by turning email certification off in the anti-virus program. Note that we do not recommend turning off email scanning for viruses – just turn off the anti-virus program’s option to put a “Scanned for viruses” message at the bottom of your emails.

Question: Can I move my copy of SliQ Invoicing and Quoting to another computer?

Yes. The easiest way is to install SliQ Invoicing and Quoting on your new computer then copy the SliQ folder in My Documents from your old computer to the new computer. The copy on the new computer will revert to a 60 day trial copy. Email support@sliqtools.co.uk and we will send you a new unlock code.

Question: Can I ask for features to be added?

Yes please! We are always open to requests for new features. Contact support@sliqtools.co.uk. We review requests to determine whether they will be generally useful to our customers. If they are, we will plan them into future releases.

Question: How do I type a euro character - € - into an invoice or quote?

On most QWERTY keyboards, typing CTRL-ALT-4 inserts a euro character.

Question: How do I open the invoice, quote and statement attachments I am emailing to customers

SliQ Invoicing and Quoting generates PDF (Portable Document Format) versions of invoices, quotes and statements and attaches these to emails. To open and read a PDF you will need to install Adobe Acrobat Reader. This can be downloaded for free from www.adobe.com.

Support

Online Help

Frequently Asked Questions

Purchasing Questions

Upgrading Questions

General Questions

The Answers