Support Information for SliQ Invoicing and Quoting

This section lists answers to commonly asked questions. click on a question to read the answer.

Purchasing Questions

I've purchased SliQ but not received an unlock code. What do I do?

My unlock code does not work

Where do I enter the unlock code I receive after purchasing?

PayPal won't accept my card details

I've paid for an unlock code but the software is asking me to register again

What are the minimum system requirements for SliQ Invoicing?

Will SliQ Invoicing and Quoting work on Vista and Windows 7?

Does SliQ run on a Mac?

I've downloaded the trial copy, where do I get the full version of the package?

Is there any easy way I can get my existing customer or product data into SliQ Invoicing and Quoting?

How many items can I create with SliQ Invoicing and Quoting?

For how long am I entitled to support?

Can I sell my copy?

Upgrading Questions

Do I get updates for free?

There's been a new release, how do I get a copy?

General Questions

Can I run SliQ on a network?

I can't get the software to email invoices.

My old computer has died, how do I get SliQ onto my new computer?

I've lost my unlock code, how do I get a new one?

How do I create a new company file?

How can I recover an item I mistakenly deleted?

Why is my Outlook 2007 email text stripped out of my message when I send?

Can I move my copy of SliQ Invoicing and Quoting to another computer?

Can I ask for features to be added?

How do I type a euro character into an invoice or quote?

How do I open the invoice, quote and statement attachments I am emailing to customers

Can I share customer data with other people using SliQ in my company?

Can I share product definitions with other people in my company using SliQ?

How do I choose a different invoice template?

Can someone phone me please?

The Answers

Question: I've purchased SliQ but not received an unlock code. What do I do?

An automated email was sent to you immediately following payment. Please check your email junk folder to see if it is there.

Alternatively, go to this page: http://www.sliqtools.co.uk/get-copy-of-unlock-code.aspx and enter the email address you gave to PayPal to retrieve your code.

If this does not work, please contact us.

 

Question: My unlock code does not work

Please double check that you have the right version installed for the  licence that you have purchased.  If you paid £12 for SliQ Lite the  licence will only work with SliQ Lite and not SliQ Plus and vice versa.

Also, please check you have copied the entire line of text and numbers. The unlock code for SliQ Lite starts with text that looks a bit like your email address.

 

Question: Where do I enter the unlock code I receive after purchasing?

When you open up SliQ software click on the Register Now button and you will then see the space to enter your licence key.

 

Question: PayPal won't accept my card details

Please follow this link for a Google checkout link. It will take a little longer for your licence key to be generated: http://www.sliqtools.co.uk/google-checkout-sales.aspx

 

Question: I've paid for an unlock code but the software is asking me to register again

If SliQ is running but is asking you to register again your registration details must have been deleted from your PC. SliQ stores all its data in this folder: My Documents\SliQinvoicing (for V2) or My Documents\SliQInvoicing3 (for V3). If you have moved or deleted this folder and you run SliQ, SliQ will assume it’s the first time you?ve run it on the PC and will recreate the folder. Have you moved or deleted anything? Is the folder in your Recycle bin?

 

Question: Does SliQ run on a Mac?

Sorry but SliQ is not supported on a Mac.

 

Question: Can I run SliQ on a network?

It is possible to set SliQ up over a local network, although if you are sharing the data file only one user can access this file at one time. You will also need a licence for each user of SliQ. For information on setting the system up please see: http://www.invoicing-software.com/invoicing-over-a-network.php

 

Question: I can't get the software to email invoices.

Please see:

http://www.sliqtools.co.uk/troubleshooting-email-problems.aspx

http://www.sliqtools.co.uk/sliq-invoicing-email-options.aspx

 

Question: My old computer has died, how do I get SliQ onto my new computer?

If you follow the link below there is help on our website: http://www.sliqtools.co.uk/moving_sliq_invoicing_data.aspx

 

Question: I've lost my unlock code, how do I get a new one?

Please follow this link to our website where you can retrieve your licence keys: http://www.sliqtools.co.uk/get-copy-of-unlock-code.aspx

 

Question: How do I create a new company file?

If you click on the SliQ icon top left you will see a drop down menu. In the menu, click on Company and then New.

 

Question: Can someone phone me please?

I am sorry but we only offer telephone support service when it is impossible to answer queries by email. Please let us know your query and we will get back to you as soon as we can.

 

Question: How do I choose a different invoice template?

You can choose a different invoice template at any time by going to the main Setup tab in SliQ then selecting the Template Setup tab. A number of different templates are available, some in a range of different colours. You can also choose whether to show Quantity and Each columns, i.e. whether you print in Product Invoice or Service invoice style. For more info, see invoice templates.

 

Question: What are the minimum system requirements for SliQ Invoicing and Quoting?

SliQ Invoicing and Quoting will run on any PC on which Windows XP, Vista or Windows 7 is installed. Windows has quite meaty system requirements. These requirements will satisfy SliQ Invoicing and Quoting.

The minimum supported screen resolution is 1024 * 768.

Question: Will SliQ Invoicing and Quoting work on Vista and Windows 7?

Yes. SliQ Invoicing and Quoting is tested for Windows XP, Windows Vista and Windows 7 - both 32 and 64-bit versions.

  

Question: I've downloaded the trial copy, where do I get the full version of the package?

The trial copy of SliQ Invoicing and Quoting is the full version. You do not need to download another package, all you need to do is purchase an unlock code and enter it into the registration dialog displayed when you start SliQ.

Question: Is there any easy way I can get my existing customer or product data into SliQ Invoicing and Quoting?

Potentially. If you have an existing set of customer data (in Excel or on handwritten invoices for example) we may be able to help you enter or import the data. Contact sales@sliqtools.co.uk to discuss your requirements.

 

Question: How many items can I create with SliQ Invoicing and Quoting?

As many as your system resources will allow. We test SliQ Invoicing and Quoting with a combined total (invoices + quotes + credit notes) of up to 4,000 items. This gives reasonable performance on a 2GHz PC with 1Gb of RAM. However we recommend that you take advantage of the housekeeping functions when backing up data and remove very old items to keep performance speedy.

 

Question: For how long am I entitled to support?

If you have purchased an unlock code, please check our terms and conditions for support details.

If you have not purchased an unlock code, we still provide support via email during the 30 day trial period as we value your feedback and want to encourage you to purchase.

 

Question: Can I sell my copy?

You cannot lawfully sell your licence to another person or business.

 

Question: Do I get updates for free?

Purchasers of SliQ Invoicing Plus 3 are entitled to download any future version of SliQ Invoicing Plus as long as they have a valid license.

Purchasers of SliQ Invoicing Lite or SliQ Invoicing Plus 2.X are entitled to a free version (by download) of the latest version with the same major number, e.g. if you originally purchased an unlock code for 1.3 then you will be entitled to version 1.4, 1.5 etc. Version 2 would be a major update and would not be available to you for free.

 

Question: There’s been a new release, how do I get a copy?

We email customers who have purchased unlock codes whenever there has been a new release that they are entitled to install for free. The email will usually contain a link to the new release. However, you can always download and install the trial copy from our website. Your existing installation will be upgraded and the new version will automatically work with your existing unlock code.

 

Question: How can I recover an item I mistakenly deleted?

SliQ Invoicing and Quoting automatically makes a backup of your current data the first time you open the package PER DAY. For example if you open SliQ at 10 o'clock, 2 o'clock and 3 o'clock, SliQ will have created a single backup of your data at 10 o'clock prior to any changes you made. SliQ will keep up to 20 such backups in the folder:

My Documents\SliQ\AutoBackup

f you deleted something you didn’t mean to, you can restore from the auto-backup. Remember though that SliQ will replace ALL your current data with the data from the backup.

 

Note: We strongly recommend you make your own backups to a different computer, CD etc. in case of computer/ hard drive failure.

Question: Why is my Outlook 2007 email text stripped out of my message when I send?

Some anti-virus programs are known to have problems with Outlook 2007, e.g. AVG Anti-Virus. In some cases the problem can be rectified by turning email certification off in the anti-virus program. Note that we do not recommend turning off email scanning for viruses - just turn off the anti-virus program's option to put a "Scanned for viruses" message at the bottom of your emails.

 

Question: Can I move my copy of SliQ Invoicing and Quoting to another computer?

Yes, for more information, see Transferring Data to a Different Computer.

 

Question: Can I ask for features to be added?

Yes please! We are always open to requests for new features. Contact support@sliqtools.co.uk. We review requests to determine whether they will be generally useful to our customers. If they are, we will plan them into future releases.

 

Question: How do I type a euro character into an invoice or quote?

On most QWERTY keyboards, typing CTRL-ALT-4 inserts a euro character. 

 

Question: How do I open the invoice, quote and statement attachments I am emailing to customers

SliQ Invoicing and Quoting generates PDF (Portable Document Format) versions of invoices, quotes and statements and attaches these to emails. To open and read a PDF you will need to install Adobe Acrobat Reader. This can be downloaded for free from www.adobe.com.

 

Question: Can I share customer data with other people using SliQ in my company?

Yes. Customer data can be exported into a file by pressing the Export button on the Customers & Statements tab. The file can then be imported into another copy of SliQ, by running SliQ on the second computer and pressing the Import button on the Customers & Statements tab to load the file.

For more information, see Transferring Data to a Different Computer.

 

Question: Can I share product data with other people using SliQ in my company?

Yes. Product data can be exported into a file by pressing the Export button on the Products & Discounts tab. The file can then be imported into another copy of SliQ, by running SliQ on the second computer and pressing the Import button on the Products & Discounts tab to load the file.

For more information, see Transferring Data to a Different Computer.