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Archive for February, 2012

New Help Desk Launched

February 25th, 2012

As part of our ongoing efforts to improve customer service, SliQTools has now opened a new support help desk feature at support.sliqtools.co.uk. The new help desk software allows customers (or potential customers who are using trial versions of our software) to submit support or sales tickets and track their progress to closure.

The new help desk brings a number of benefits to our customers such as the the ability for customers to see their old tickets and replies. From SliQTools point of view, an added bonus of the help desk is that it provides us with a mechanism to expand our knowledgebase of frequently asked questions. The help desk lets our support staff to write articles to support tickets. These articles then become available for other customers to search through. As the knowledgebase builds up content, customers should increasingly be able to find answers to common support queries so that their problems are solved more quickly.